Return of goods:

At Kendall Maine, we do everything we can to ensure our customers are satisfied. However, it may happen that you want to return a product. In this document, we clearly explain our terms and conditions for returns.

Conditions for returning goods:

• You can only return the goods after you have physically received them.
• The costs of returning the goods are borne solely by the customer, including international postage.
• The goods must be unused, unwashed, undamaged and in their original condition, with all labels and tags attached.
• The goods can be tried on, but they are not allowed to be worn.
• It is not allowed to return goods that were deliberately ordered in multiple sizes with the intention of (partially) returning them.

Return process:

1. Please notify us of the return of the goods at Info@kendallmaine.com within 14 days of receiving the goods.
2. You will receive from us the return address of our supplier (based in China).
3. Send the goods back at your own expense, including any customs fees or postage.
4. We always recommend using a shipping method with tracking.

Refund:

After receiving the goods at the return address and approving the condition of the product, the purchase amount will be refunded within 14 days using the original payment method.

Liability:

• We are not responsible for lost packages if the tracking shows that the goods were delivered to the address provided by the customer.
• If an incorrect address was provided, it is the customer's responsibility.
• Address errors must be reported within 24 hours of ordering.

Contact:

If you have any questions about returning goods, please contact us at info@kendallmaine.com.